64 amazon seller guidebook
The beginner's guide
to selling on
Amazon Canada
A few things to consider before you start selling
Prefer some takeaway reading?
Download the ebook
A stack of various Amazon boxes
Intro
Before you start
Seller Central
Listing products
Product details
Delivering products
After the sale
Growth opportunities
Only the beginning
Advertising
Promotions and coupons
Global expansion
Amazon Business
Becoming a great seller
Intro
Welcome to selling on Amazon
It's no secret: at Amazon, we obsess over customers. Our customers want a trusted destination where they can purchase a wide variety of goods—which is what makes sellers like you so important. We're always looking for ways to add value for our customers and be Earth's most customer-centric company. As an Amazon seller, you take part in offering those customers better selection, better prices, and a top-notch customer experience.
300 million active customers in more than 180 countries
15.9 million monthly unique visitors (in Canada alone)
$1.5 billion reported sales by third-party businesses during Prime Day 2018
The Amazon edge
When you start selling on Amazon, you become part of a retail destination that's home to sellers of all kinds, from Fortune 500 organizations to artisan vendors who make handcrafted goods. They all sell here for a reason: to reach the hundreds of millions of customers who visit Amazon to shop.
Amazon Canada announced in April 2019 that over 30,000 Canadian small and medium-sized businesses from across the country collectively exceeded over $900 million in sales on Amazon.ca stores in 2018.
In 2018, 45% of the Canadian small and medium-sized businesses who sell in Amazon's stores also exported their products to the US, Europe and the rest of the world.
FAQ:
Is Amazon right for my business?
The short answer is: yes. The largest household brands sell on Amazon. So do emerging brands that will pop on your radar soon. Small and medium-sized businesses thrive here, and they account for more than half the units sold in our stores worldwide. Whatever your business is—and whatever size it is—we're excited for you to grow with us. Find your fit and start selling today.
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Before you start selling
How to register
With two selling plans (they're called Individual and Professional, but you can think of them as standard and premium), Amazon offers you the flexibility to sell one item or sell thousands. Before you begin registration, decide which plan is a better fit for your business.
Sellers using the Individual plan pay CDN $1.49 per sale, while sellers using the Professional plan pay CDN $29.99 per month, no matter how many items sold. If you sell more than 30 items a month, the Professional plan makes a lot of sense. Whichever plan you select, don't worry—you can change plans at any time.
Plans
Individual
Professional
This plan might be right for you if...
You sell fewer than 30 items a month
You don't need advanced selling tools or programs
You're still deciding what to sell
You sell more than 30 items a month
You want access to APIs and more selling reports
You want to sell with programs like Launchpad or Handmade
Sell as an individual
Sell as a professional
Did you know:
Tools for brand owners
If you own a brand, Amazon offers tools to help you build, grow, and protect it. Enrolling in Brand Registry can help you personalize your brand and product pages, protect your trademarks and intellectual property, and improve the brand experience for customers—along with unlocking additional advertising options and recommendations on improving traffic and conversion.
What you'll need to get started
In order to complete your registration, make sure you have access to:
Bank account number and bank routing number
Chargeable credit card
Government issued national ID
Tax information
Phone number
How much does it cost to sell on Amazon?
There are a few different types of selling fees you might pay, depending on your selling plan and the types of products you sell.
Subscription fees
Selling fees
Shipping fees
FBA fees
Review the fees that may be associated with your account.
View the Selling on Amazon Fee Schedule
Get to know Seller Central
What is Seller Central?
Once you register as an Amazon seller, you'll have access to your Seller Central account. Think of Seller Central as your go-to resource for selling on Amazon. It's a portal to your Amazon business and a one-stop shop for managing your selling account, adding product information, making inventory updates, managing payments, and finding helpful content to help you navigate your Amazon business. It's also where you list all your products.
Below are a just few of the things you can do from Seller Central.
Keep track of your inventory and update your listings from the Inventory tab
Download custom business reports and bookmark templates you use often
Use customer metrics tools to monitor your seller performance
Contact Selling Partner Support and open help tickets using the Case Log
Keep track of your daily sales for all the products you sell on Amazon
Woman in a black blazer looking at her account in the Amazon Seller mobile app
Go mobile
Use the Amazon Seller App to track sales, fulfill orders, find products to sell, respond to customer questions, capture and edit professional-quality product photos, and create listings from your phone.
QR code to download the Amazon Seller app to your cellphone
Click here to download the Amazon Seller app on the Apple App Store
Click here to download the Amazon Seller app on Google Play
Don't have an Amazon seller account yet?
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How to list products
Listing your first product
To sell a product on Amazon, you must first create a product listing. Either match an existing listing (if somebody else is already selling the same product on Amazon), or create a new listing (if you are the first or only seller).
The specific way sellers upload and list their products varies depending on their selling plan. To put it simply: Sellers using a Professional seller account have the option of listing their products in large batches using bulk uploading or inventory management with third-party systems, while Individual sellers list products one at a time.
Once you successfully list your product, it will become available to both B2C and B2B customers. This enables you to extend the reach of your offers from a single account and without any additional fees.
Did you know?
Sell to both B2B and B2C customers with one account
Once you successfully list your product, it will become available to both B2C and B2B customers. This enables you to extend the reach of your offers from a single account without any additional fees.
Learn more about B2B selling with Amazon Business
What you need to start listing products
In most cases, products must have a Global Trade Item Number (GTIN), such as a UPC, an ISBN, or an EAN. Amazon uses these product IDs to identify the exact item you're selling. If you match a listing, you won't need to provide a product ID since it already exists. If you're adding a product that's new to Amazon, you may need to purchase a UPC code or request an exemption.
In addition to a product ID, here's some of the important information that goes into each product listing:
SKU
Product title
Product description and bullet points
Product images
Search terms and relevant keywords
EXPLAINER
Understanding Product IDs
Learn more about product IDs and how to request a GTIN exemption
Watch
FAQ:
What are restricted product categories?
It's important that customers are able to shop with confidence on Amazon, which is why some product categories (like certain grocery or automotive products) are known as "restricted product categories." Amazon might require performance checks, additional fees, and other qualifications in order for you to sell certain brands or list items within restricted categories. You'll be able to request approval from within Seller Central.
Successful listing = successful launch
Following best practices for adding listings can have a big impact on their success. Make it easy for shoppers to find your offers by adding descriptive titles, clear images, and concise feature bullets to your items. Avoid these things that could negatively impact your launch:
Variation issues
Products that vary only by color, scent, or size might be a good candidate for listing as variations. Ask yourself if the customer would expect to find the products together on the same page. If not, list them separately.
Image compliance
Your images must be at least 500 x 500 pixels (increase the size to 1,000 x 1,000 for high-quality listings) and set against a plain white background. The product should fill at least 80% of the image area.
Product IDs
Make sure you're meeting the requirements for product UPCs and GTINs (Global Trade Item Number). Consistency in these codes helps promote confidence in the range of products shown in the Amazon catalog.
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The product detail page
Amazon Seller Central product detail page showing where descriptions go
A product detail page is where customers view a product sold on Amazon. If you've shopped on Amazon, you'll probably recognize the product detail page. It's where customers can find all the relevant information about a particular item.
When multiple sellers offer the same product, Amazon combines data from all the offers into one product detail page (so we can present customers with the best experience). You can propose product information on a product detail page, along with other sellers and manufacturers, and request detail page reviews if you think the information is not correct.
As you're building your product detail pages, try to think about what will best help customers find your products, discover answers to their questions, and make a purchasing decision. Aim for the ultimate customer experience by making your listings concise, accurate, and easy to understand.
1.
Title
200 characters max, capitalize the first letter of every word
2.
Images
500 x 500 or 1,000 x 1,000 pixels to increase listing quality
3.
Variations
Such as different colors, scents, or sizes
4.
Bullet points
Short, descriptive sentences highlighting key features and benefits
5.
Featured offer ("Buy Box")
The featured offer on a detail page. Customers can add to their cart or "Buy Now"
6.
Other offers
The same product sold by multiple sellers offering a different price, shipping options, etc.
7.
Description
Keywords improve the chances that people will find your listing
How to deliver products
Selecting the right fulfilment option
Amazon sellers have two options for getting shoppers their stuff: You can do it yourself, maintaining your own inventory and shipping products to customers (merchant-fulfilment), or have Amazon take responsibility for packaging, labeling, and shipping products through Fulfilment by Amazon (FBA). Each method has its own set of benefits—you just have to decide which one is right for your business.
If you're fulfilling your own orders
Merchant-fulfilled just means you store and ship products directly to customers yourself. Amazon charges shipping rates based on the product category and shipping service selected by the customer, then passes the amount on to you in the form of a shipping credit.
Set shipping rates apply to all products sold with an Individual plan, so it's important to determine if you can still price items profitably. Amazon's Buy Shipping tool can help you get a great deal on shipping labels with Amazon's trusted network of shipping partners, ship and confirm your orders, and track your shipments.
https://m.media-amazon.com/images/G/01/sp-marketing-toolkit/guides/design/illustration/Vignettes/Seller-Warehouse.svg
The benefits of Fulfilment by Amazon
Around the world, Amazon has more than 175 fulfilment centres which contain more than 150 million square feet of storage space. With FBA, you get to store your stuff on those shelves. You also get Amazon's world-class customer service and returns, along with other advantages (like automatic Prime eligibility and Free Super Saver Shipping) that help you scale your business—fast.
Three sponsored product listings of water bottles available with Amazon Prime shipping
Did you know:
There are two types of FBA fees
There are two types of FBA fees: fulfilment fees (which are charged per unit sold and include picking and packing your orders, shipping and handling, customer service, and product returns), and inventory storage fees (which are charged monthly, and are based on the volume of inventory being held in an Amazon fulfilment centre).
Learn more about FBA fees
How Fulfilment by Amazon works
Don't have an Amazon seller account yet?
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You've made your first sale. What's next?
Managing your Amazon business
Your first sale is a big milestone—but it's just the beginning of your growth opportunities selling on Amazon. Once your store is up and running, there are a few important things to keep in mind.
Performance metrics (and why they matter)
Amazon sellers operate at a high standard so we can provide a seamless, delightful shopping experience. We call it being customer-obsessed, and as an Amazon seller it means keeping an eye on these key metrics:
Order defect rate (a measure of a seller's customer service standards): < 1%
Pre-fulfilment cancel rate (initiated by the seller before shipment): < 2.5%
Late shipment rate (orders that ship after the expected date): < 4%
You can keep tabs on your performance and make sure you're meeting your targets in Seller Central.
Graph showing the health of an Amazon seller account
Customer reviews
Customer product reviews are an integral part of the shopping experience on Amazon, and they benefit both customers and sellers. Make sure you're familiar with the right way and wrong way to get more product reviews and avoid policy violations.
Amazon jargon:
Seller University
Seller University is an online resource from Amazon, with videos featuring step-by-step guides, tutorials, and training to help entrepreneurs start (and grow) their Amazon business.
Visit Seller University
Don't have an Amazon seller account yet?
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Opportunities for business growth
This is only the beginning
The moment you're selling on Amazon is the moment you can start growing your Amazon business. Once you've launched your business, Amazon has tools in place to help you take your business to the next level (or the next couple of levels).
Advertising
Amazon's advertising solutions create new ways for you to reach and engage shoppers, regardless of whether they're just starting to compare products, or ready to make a purchase. Ads show up right where customers will see them (like the first page of search results or product detail pages).
Amazon offers three advertising solutions, and all of them are accessible through Seller Central.
1. Sponsored Products
Sponsored Products are ads for individual product listings on Amazon, so they help drive product visibility (and product sales). They appear on search results pages and product detail pages.
2. Sponsored Brands
Sponsored Brands showcase your brand and product portfolio. They're search-result ads that feature your brand logo, a custom headline, and up to three of your products.
3. Amazon Stores
Stores are custom multipage shopping destinations for individual brands that let you share your brand story and product offerings. (And you don't need any website experience to use them.)
Promotions and coupons
Customers want to save, and promotions are an incentive to make a purchase now. There are three types of promotions: money off, free shipping, and buy one get one free. You can also offer percentage or money-off discounts with digital coupons.
Global expansion
Selling globally is a huge milestone for any business. It means hundreds of millions of new customers and the potential for a big boost in sales. Global expansion has a lot of moving parts, but with Amazon Global Selling, you get to use Amazon's global infrastructure to get your products in front of a worldwide audience.
When it's time to take your business to the next level, use Amazon Global Selling to list and sell your products on any of our online stores in North America, Europe, and Asia.
Amazon Business
Becoming a seller on Amazon enables you to reach B2C and B2B customers from the beginning of your seller journey. Once you add listings, both customer segments will engage with your offers, enabling you to maximize the potential of a single seller account.
Stats about B2B customers
Over 5 million registered business customers ranging from small businesses to large enterprises:
80+ of the Fortune 100 companies
92 of the 100 biggest US hospital systems
45 States
90 of the 100 largest cities and counties
B2B customers have a larger basket size than B2C
On average, B2B customers return products less frequently
Learn more about Amazon Business
What makes a great seller?
A checklist for growth
Opportunities for growth are all around you—but here are a few things to try in your first 90 days as an Amazon seller.
Keep an eye on your account health in Seller Central
Use Fulfilment by Amazon or self-fulfill
Advertise your listings or offer deals and coupons
Enrol in Brand Registry and create enhanced brand content
Expand your selection by listing more products
Use the Automate Pricing Tool in Seller Central
